In the last forty years the world of data has progressed from mainframes through to mini computers and on to PCs and PDAs. Data communications has also advanced in leaps and bounds, together with wireless telephony.

The baseline technology has hardly changed in the last hundred years and the cost of communicating over the public network has only reduced as a result of deregulation, the competition that followed, and the deployment of new technologies. Tariffs, however, are still based on time and distance, even though this model no longer makes sense in today’s global marketplace.

The impact of Internet technology and the Internet Protocol (IP) in recent years has been seismic and now the tremors are starting to be felt in the office voice environment. IP has been implemented on LANs and global backbone networks, but most offices still employ PABXs and wire-line phones for voice communications. The phones are no longer black, and push buttons have replaced rotary dials, but calls are still set up and processed in the same old way.

IP telephony is a relatively new development, one that the telecommunications industry started to take seriously around 1998. Since that time it has become a robust technology for which there is an overwhelming business case. There is only one significant issue, and that is integration with legacy communications hardware, i.e., existing PABXs. Rip and replace does not always make sense, but evaluating the benefits at the departmental level or in new office facilities, for example, is something that should definitely be considered.

Tecsource offers a rich portfolio of communication solutions from the industry leaders, that facilitate efficient interaction between employees, partners, and customers to provide the foundation for a collaborative workforce. By promoting greater levels of workforce collaboration, Tecsource IP Communications solutions help small and medium sized businesses to exceed customer expectations, outpace the competition, and realise a measurable return on their investment.

Tecsource’s communications portfolio includes IP Telephony, Unified Communications, IP Contact Centres and Video solutions.

Tecsource uses best of breed products & services to deliver IP Telephony solutions to its customers, either replacing existing platforms, forming the basis of a new building’s communications solution, or to complement existing traditional telephone platforms. Tecsource’s solution partners are: