Everyone appreciates that modern communication networks are mission critical, and as the growth of technology continues to explode, the 24x7 operation of the network backbone becomes vital.

Tecsource support services have been carefully designed to offer a full range of affordable packages that businesses can take advantage of depending on their size and circumstances.

Covering all aspects of support, Tecsource can comprehensively cover IP based data, voice and video platforms.

Features and Benefits

• 24 x 7 x 365 cover
• Engineer to site standard 4 hour response for logged call (2 hour response available in some locations)
• Access to both Online Logging and Tracking system with auto e-mail updates or via priority TAC (Technical Assistance Centre) support number
• Priority access to TAC for configuration & technical support. Guaranteed call-back within 30 minutes of call being logged.
• On-site replacement and reconfiguration of faulty equipment
• Dedicated TAC engineer and quarterly review telephone meetings
• Telephone support via TAC engineer for system support and configuration recommendations
• Software cover including upgrades / bug fixes
• Remote dial-in support form TAC